Terms of Service

Last updated: March 16, 2026

1. Acceptance of Terms

By using Kaylio, you agree to these Terms of Service. If you do not agree, do not use the service.

2. Description of Service

Kaylio provides AI-powered companion chatbots for conversation and emotional support. Kaylio companions are artificial intelligence programs, not real people. They are not therapists, counselors, or medical professionals. They are not a substitute for professional mental health care.

3. Age Requirements

You must be at least 18 years old to use Kaylio. If you are under 18, you may not create an account or use the service.

4. User Conduct

You agree not to use Kaylio to generate illegal content, harass others, or attempt to extract harmful information. We reserve the right to terminate accounts that violate these terms.

5. AI Disclosure (California SB 243)

In compliance with California SB 243, we prominently disclose that all Kaylio companions are AI-generated entities. They do not have feelings, consciousness, or the ability to form genuine relationships. Interactions with Kaylio companions should not replace human relationships or professional support.

6. Crisis and Safety

Kaylio includes automated crisis detection. If our system detects signs of distress, your companion will provide crisis resources. If you are in immediate danger, please contact emergency services (911 in the US) or the 988 Suicide & Crisis Lifeline.

7. Subscriptions and Billing

Paid subscriptions are billed monthly through Stripe. You may cancel at any time through the billing portal. Refunds are handled on a case-by-case basis.

8. Limitation of Liability

Kaylio is provided "as is" without warranties. We are not liable for any damages arising from your use of the service, including emotional distress or reliance on AI-generated content.

9. Contact

For questions about these terms, contact us at legal@kaylio.app.